Refund and Return Policy

Dear Honorary Customers, the RETURN and REFUND policy of Star Insulation are given below

If a customer is buying the products from us, then please make sure to check the products in front of our sellers. Later, if any problems occurs than the customer will not be entitled to any changes but will be given services based on the products provided description. (Warranty)
In the case of ordering online, after receiving the product, if any manufacturing issues or problems are noticed or discovered than customer has to inform us within 24 hours via our hotline service.
If a customer received a manufacturing defected product than the customer has to visit us where our specialists will review the product first and then take the necessary steps to changing the product if it is in need of replacement.
If a customer wants to change the defected product through our delivery service, then a charge Of TK. 200/- has to be paid as replacement charge inside Dhaka and if out of Dhaka, only the Courier charge is applicable.
If a Customer is buying any product from our Website after reading the description and provided information’s about the particular product and is received successfully without any faults and later if the product is not compatible with your setup or if you do not want it anymore, then you will not be allowed to change or return the product.
With specific reasoning's, product(s) will be allowed to be returned and refunded back to you within 3 to 10 working days and in the case of online purchase, the procedure may take longer to execute. Card refund will be done within 10 working days.
Refund charge applicable for mobile technology devices / card / POS payment refund.
If customers found broken or packet damaged product then we are requesting not to receive the product from courier service. If the customer receives courier damaged product then he/she have to take his/her own liability and any kind of complaint won't be acceptable.

Delivery Time

Deliveries will be conducted within 2 to 10 days. [Might get changed due to special stock ins]